SIGN UP AT POP UP FOR 20% DISCOUNT

FAQs

+ Where are you based?

We are based in Singapore

+ How does your shipping work?

  • All our products are subjected to a period of handling before being shipped
  • 99% of our orders leave the warehouse between 2 to 3 days after the order has been placed.
  • You will receive an email confirmation when your order gets shipped along with a tracking number

+ How do I know your products are safety and properly tested?

We globally source our quality ingredients. All the ingredients we use must have a laboratory Certificate of Analysis (CoA) linked to a unique Lot Number. Every ingredient used in our products is traceable back to the source. Each ingredient is linked with laboratory analysis performed by external labs plus our own in-house labs. Our partner manufacturer has their own microbial lab and a physical chemistry lab
 
+ How do you keep the products fresh without using harmful preservatives?

We use Hurdle Technology. None of our products use chemical preservatives. Our partner manufacturer production premises are certified GMP. Every product must pass a Preservative Efficacy Test (PET) in an internationally certified laboratory. All products are microbial tested in our laboratory before being released by our QC Manager.
 
+ How sustainable are your products?

We produce foaming liquid skin and hair care products from plant oils as an alternative to synthetic surfactants. We make products using only natural ingredients produced from renewable raw materials. We only use natural oils and plant material. We provide full ingredients lists on our website.

 
+ Can ingredients be transparently traced back to their claimed source?

Products are ethically made using only plant ingredients that can be traced back to the source for every product produced. We have clear-cut documentation (Batch Manufacturing Records) for every product produced, and the ingredients used.