Shipping & Returns
All the prices displayed at our website are in SGD (Singapore Dollars)
Shipping & Delivery Information
We provide trackable local/international shipping. Shipping time are display at the courier service chosen by you when making order.
The order processing normally takes 24 hours but might take up to 3-5 business days. Processing includes checking, packing and sending your orders to the courier services. After all these procedures, the tracking number will be provided to you thru email. Processing time should be added to the total delivery time.
In very rare occasions, the delivery may take longer than the shipping time stated at the courier service chosen by you. Most of the delays are caused by the customs that unfortunately, we can’t control. We seek your patience and understanding should this happen.
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.
In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Ora by Maharany has no control over these charges and we cannot tell you what the cost would be as customs policies and import duties vary widely from country to country.
Track your order
All orders shipped are trackable, you can follow its journey to you. You’ll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.
RETURN OF GOODS
In order to maintain the integrity of our skincare items, unfortunately our products are not subjected to return.
We do accept returns should it be an error at our end and exchange if the item is defective or damaged. Please accept our apologies in advance - we must have been too excited to share all of our amazing products with you. Please contact us as soon as possible so we can make it right. Any returns or exchange will be replaced with the same item, subjected to inspection of the item. There is no refund for shipping cost, but we will gladly pay return shipping cost.